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Alandale's 2nd
Annual Customer Satisfaction Survey was quite
a success. We had tremendous
participation and received some great
feedback. And to show our appreciation,
we gave away two Microsoft Zunes.
Here is a
sample of the good news we received from this
year's survey:
- Only 3.8%
of customers consider themselves less than
satisfied with Alandale overall.
- 93% said
they would recommend Alandale to friends
and family.
As far as
knowing about, and taking advantage of,
value-added services that Alandale offers, the
results showed that Alandale could do a better
job communicating. Some examples:
- Only 59%
of our customers realized that they can
take care of their insurance needs through
email (our email addresses are firstname@alandale.com
or you may use info@alandale.com
or service@alandale.com
).
- Just over
50% understood that Alandale has 3
locations (Los Alamitos, Glendora,
and Tustin).
- Only 48%
knew all about the Los Alamitos location's
Saturday hours of 8am - 4pm. An
additional 13% slightly knew of that fact.
- 55% of
Alandale's customers do no know enough
about managing
their account online to take advantage
of it and 74% of you wanted more
information on managing your account
online. For a complete overview of
this free feature, please see the cover
page of this
month's Advisor.
Once again we
want to thank everyone who participated in our
2nd Annual Customer Satisfaction survey and we
want to congratulate...
Sadie
Espinoza & Shannon at Emmerson Troop, Inc.
...for
winning this year's giveaway of a Microsoft
Zune media player!
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